Family Owned & Operated Since 2002
Water damage restoration is one of the main restoration services offered at Water Out. The key to restoring a property after a water loss – like a sprinkler system malfunction, pipe burst, plumbing issue, frozen or broken pipe, ice dams, basement flooding, washing machine or dishwasher supply line, or localized flooding event – is starting the drying process quickly.
Water damage can cause thousands of dollars in damage. Don't leave the cleanup and recovery of your most valuable investment in the Northeast Indiana, Southwest Michigan and Western Ohio regions to just anyone. Our skilled and trained crews will get your residential or commercial property back to the condition it was in before the water damage, guaranteed. Here's our promise to you:
No matter the extent of the water damage, Water Out has the experience and expertise to set things right.
Water Out will initially start defining the extent of water damage. The damages are assessed by determining:
Just looking at the amount of standing water is not sufficient, Water Out will take into consideration the height of the water damage on the wall and how far down has the water damage gone into the flooring, wall cavities, and other unseen crevices. This generally includes inspection of crawl spaces located at the foundation of the affected infrastructure of the building or house.
To be able to effectively determine the degree of damage done by the water damage, Water Out has specialized moisture inspection meters and thermal imaging cameras to gauge the damage incurred.
As we're working through the recovery process, we will:
Water Out has experience regarding the "science of drying", which is likewise called psychometry. We are happy to educate our customers and property owners about the dry standard of each structural element and/or materials that suffered water damage. If you have a drying contractor that cannot offer any information regarding the moisture content of the materials, it is advisable to call your Water Out professional who can.
Aside from this, the water damage restoration contractor must be able to sketch a map regarding the moisture that fully presents the extent of the water damage. The moisture map must be updated daily throughout the drying process to reflect progress being made.
Water Out believes that informed and knowledgeable property owners make better decisions. We will advise you of any potential secondary damages or preexisting conditions that may impact your home or business. The longer you wait to address water damage the worse it will be so call Water Out 24/7 for quick response.
The drying method and technique applied by Water Out will be scientifically based on the porosity of materials involved, the area or size of the water damage and the category of inflicted water damage.
You wouldn't hire a carpenter without tools or a painter with no brushes, the same applies to restoration contractors. Make sure they have the ability to quantify and qualify the exact extent of the damage. Water Out will always provide proper RESPONSE, DOCUMENTATION and COMMUNICATION during the water damage restoration project, start to finish.
"So happy my plumber shared Water Out's info with us. As they responded rather quickly and took care of EVERYTHING super fast!!! Plus they took care of helping us with speaking directly with our homeowners insurance. Would highly recommend and use should it be necessary."
"Water Out did an amazing job at our house after my son plugged the bathroom sink and let the water run. It was even a holiday, and the guys came out, set the equipment up promptly, and were very nice and professional. They came back each day to check on the progress, and each person that came was very friendly and professional. At the end, they were able to save our bathroom floor and drywall! I would highly recommend these guys to anyone! Thank you so much!"
"I was delighted by the fact that the technicians who were dispatched to my home were so kind and courteous. They made sure not to dirty anything on their way to the problematic area downstairs, and did a fantastic job containing all of the dust created by removing the damaged drywall. I would trust them anytime I need help. I am very appreciative of them getting to me in my emergency situation so quickly, knowing well, that they have appointments for non-emergency services also. Thanks again!"
"Very quick to respond despite COVID restrictions, where other companies simply refused! Water damage was addressed and cleaned up in reasonable amount of time, and Water Out handled everything with my difficult insurance company. Only one issue in entire process, and this was rectified immediately. I have no complaints!"
"First time using them was for carpet cleaning a couple days before our open house, Chris and his team went above and beyond to get to us after hours doing an amazing job. We had the unfortunate need for them a second time, months later, during the "arctic freeze" when we lost heat causing multiple leaks from our water supply pipes and hydronic heat. Chris and Chad were awesome kept me informed through the entire process. Great experience highly recommended."
Water damage insurance claims depend on a few different criteria. Ultimately, that's a question you'll have to clarify with your insurance company. However, we can tell you that the viability of water damage insurance claims depends primarily on what caused the damage (storm, burst pipe, plumbing malfunction, localized flood, sump pump failure, etc.). Some insurance policies will outline scenarios that will NOT be covered without specific riders like flood insurance, or sump pump failure insurance.
Contacting a restoration contractor as well as your insurance adjuster at the same time is a good idea because the restoration contractor will help make sure that not only will the water extraction and dry out be covered but the rebuild process that should follow. If the full scope of the claim isn't outlined and agreed upon from the start, there may be issues down the line, and property owners may find themselves having to pay out of pocket to get the property completely back to normal.
That depends on the types of materials that were affected by water. Drywall, carpet, and hardwood floors will take longer to dry than other materials in the space. We use moisture meters throughout the process and in many different locations to gauge the moisture levels and will continue to adjust our fans and dehumidifiers to achieve an efficient but effective dry time. The bare minimum of "three days to dry" may only produce a surface dry, but can still leave behind moisture levels that create an ideal environment for mold to grow.
Most homeowners start trying to remove the water themselves before they realize they'll need to contact their insurance company about a claim so they can call in a water damage restoration company. However, standing water around anything with a power cord or outlet or sagging ceilings make the area unsafe. Also, many insurance claims require documentation of the loss BEFORE any work is done, including removing the water. Always take plenty of photos of the damage you see before taking any action to start cleaning up the mess. Your restoration contractor will be able to back up your insurance claim scope with the necessary technical documentation as well.
If the water damage involves Category 1 water (clean and free of microbes and bacteria), many of your personal belongings can be salvaged. Category 2 water would include other water sources, including rainwater, that, while not containing biohazards or sewage, still pose health risks and the potential for destructive microbial growth and mold. A water damage restoration technician will help you sort through the contents of the property to determine what can be safely dried, what can be restored by a textile/contents technician, and what can't be saved or salvaged. There are off-site facilities in the area that specialize in restoring water-damaged contents. Your Water Out team will document all of the contents leaving the property for restoration or disposal for your records and also for reimbursement from your insurance company.
Identifying the source of the water damage is one of the first steps in both the insurance claim process and before beginning to dry out and repair the damaged areas. After all, if you replace a sagging, wet ceiling that was caused by a roof leak but don't fix the roof too, the next rainstorm will start the cycle all over again. The buckling to your hardwood floor could be caused by a leaking pipe. We will pinpoint the exact cause of your water damage and make sure the source is repaired. We make sure your restoration job is done right the first time.
Because water damage never fits into your schedule.
Water Out is your local commercial and residential disaster and property restoration company. We are proud to serve Fort Wayne, IN and the Northeast Indiana, Southwest Michigan and Western Ohio with top-rated water and fire damage restoration, mold remediation and cleaning services. We offer free inspections and estimates for commercial and residential customers in our service areas.
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